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In the event of complaint, the borrower should always first seek resolution from your appropriate SEQUAL member.
Each SEQUAL member operates an ASIC approved conflict resolution
procedure, and pledges to address customer concerns in a timely manner.
If the complaint is not resolved to the borrower’s
satisfaction, there are a number of industry bodies able to offer
support, with the resolution of outstanding issues.
Industry bodies include:
Financial Ombudsman Service
Tel: 1300 78 08 08
Fax: 03 9613 6399
Internet: www.fos.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Credit Ombudsman Service
Tel: 1800 138 422
Fax: 02 9273 8440
Internet: www.cosl.com.au
Mail: PO Box A252, Sydney South NSW 1235
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