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In the event of complaint, the borrower should always first seek resolution from your appropriate SEQUAL member.
Each SEQUAL member operates an ASIC approved conflict resolution
procedure, and pledges to address customer concerns in a timely manner.
If the complaint is not resolved to the borrower’s
satisfaction, there are a number of industry bodies able to offer
support, with the resolution of outstanding issues.
Industry bodies include:
Banking and Financial Ombudsman
Tel: 1300 78 08 08
Fax: 03 9613 7345
Internet: www.bfso.org.au
Mail: GPO Box 3, Melbourne, VIC 3001
Credit Ombudsman Service
Tel: 1300 78 08 08
Fax: 02 9267 3125
Internet: www.creditombudsman.com.au
Mail: Level 6, 50 Park Street, Sydney, NSW 2000
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