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This Privacy Policy applies to the services offered on
www.sequal.com.au by SEQUAL Pty Limited (SEQUAL) ACN 112 019 226.
Please read this Privacy Policy carefully before using the SEQUAL
website. Usage of the SEQUAL website is conditional upon you agreeing
to be bound by this privacy policy. In summary, while you should read
each provision in this Privacy Policy, you must note that by using the
SEQUAL website:
You agree that if you submit your
personal information to us, we may create a database record about you;
you agree for us to use cookies on your browser (unless you remove them
- please see below for explanation).
Your personal information is important to us and SEQUAL is committed to safeguarding your personal privacy.
We recognise that you have a right to control how your personal
information is collected and used. We know that providing personal
information is an act of trust and we take that seriously.
Unless
you directly give us consent to do otherwise, SEQUAL will only collect
and use your personal information as set out below.
Our services
SEQUAL offers a variety of services on our website related to our products, which might be of interest to you.
These services may have specific conditions, which are explained at the
time when you purchase those services, in addition to these general
Terms and Conditions. Our services include:
- Software available for download
- Information about new products or services from SEQUAL
- Collecting information about you
SEQUAL
will not collect or monitor any personal information about you without
your consent. The only personal information we collect is what you tell
us about yourself, for example by joining a rate update on our site,
and information about how you use our site.
When
you apply for a product from us (online or in a store), we may ask for
your personal information (such as name and address) in order to
service your application. You do not have to provide us with this
information if that is your preference. However, failure to do so may
result in SEQUAL being unable to sell you products and/or provide
certain services including after services.
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Our use of cookies
Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes.
Most web browsers are set to accept cookies. SEQUAL uses cookies to
make your use of our website and services as convenient as possible.
Cookies do not themselves personally identify users, although they do
identify a user's browser.
Cookies
allow us to remember the information you have entered as you move
through our site, and let us know how many people are using the
different parts of the site.
If you do not wish to receive any
cookies you may set your browser to refuse cookies. However, this may
mean you will not be able to take full advantage of SEQUAL's website.
When you submit information on our site anonymously, such as when using
a rate calculator, we do not link this information back to a cookie
which identifies you or retain it in any way unless you have agreed to
this information being retained:
Using and disclosing your personal information
We intend to use your information for the following purposes only:
- To fulfil our obligation under any contract and/or any other contract between you and SEQUAL
- To provide you with information about our products, service and/or special offers
- To ask you for you opinion or comments about our products and/or services
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To track general traffic patterns showing the usage of our website,
without identifying the usage patterns of any particular individual
Please
also note that in order to operate the website or deliver a service we
may sometimes share your personal information with a service provider,
a non-SEQUAL company.
As SEQUAL recognises the trust
you place in us when you give us personal information, we will not use
or disclose any information about you for other purposes without your
consent, except for in exceptional cases such as if disclosure is
required by laws or is necessary to protect the rights or property of
SEQUAL, or any member of the public, or to lessen a serious threat to a
person's health or safety.
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When we will contact you
We may contact you at the email or other address, which you provide to us in order to:
- Provide you with information which may be of interest about updates, new SEQUAL Members and other matters which may interest you
- To send you a newsletter
We
will not send you 'spam' (advertising information) without first asking
you whether you wish to have promotional information sent to you. If
you are receiving communications from SEQUAL and do not wish to receive
this information any longer, you may remove your name from our list by
contacting us.
Storage and security of your personal information
SEQUAL
will endeavour to take all reasonable steps to keep secure any
information, which we hold about you, and to keep this information
accurate and up to date.
Your information is stored on secure
servers that are protected in controlled facilities. Our employees and
data processors are obliged to respect the confidentiality of any
personal information held by SEQUAL. However, as we cannot guarantee
the security of communications over the Internet, we cannot give an
absolute assurance that your information will be secure at all times.
SEQUAL will not be held responsible for events arising from
unauthorised access to your personal information.
SEQUAL
and links to other websites SEQUAL provides links to websites outside
of the SEQUAL site. These linked sites are not under the control of
SEQUAL, and we are not responsible for the conduct of companies linked
to our website.
Before disclosing your personal information on
any other website, we advise you to examine the Terms and Conditions of
those websites.
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Accessing personal information held
If
at any time you want to know what information we hold about you, you
are welcome to request your personal information by emailing us at info@sequal.com.au.
If you want to change and correct personal information that is inaccurate or out of date, please email us at info@sequal.com.au.
To have personal information deleted, please let us know in the same
manner, and we will take reasonable steps to delete your personal
information unless we need to keep it for legal reasons.
What to do if you have a problem or question
If
SEQUAL becomes aware of any ongoing concerns or problems with areas on
our website, we will take these issues seriously and work to address
these concerns. If you have any further queries relating to our Privacy
Policy, or you have a problem or complaint, please contact us by email
or in writing.
Future changes
Our
commitment to be a leading provider of online Equity Release
information means that our association will continue to evolve as we
introduce new services and features to our website. Because of this,
from time to time, our policies will be reviewed and may be revised.
SEQUAL reserves the right to change its privacy policy at any time and
notify you by posting an updated version of the policy on its website.
The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.
Need more information?
If you would like more information about privacy and the Privacy Act
(including the National Privacy Principles), you can access the Privacy
Commissioner’s website on www.privacy.gov.au.
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Privacy Policy 
